Everything we do is covered by our 100% StressFree Guarantee. If you're not completely satisfied with your purchase, we'll reprint or refund your order. No fuss, no faff.
Our customers LOVE what we do. You will too!
By ordering goods from the Company you are deemed to have understood and accepted these terms.
1. Price Variation And Invoicing
a) The Company is entitled to change the price of Work published on the Website at any time but will honour the Website price published at the time of online order and payment.
c) Prices published on the Website apply on the condition that the order data on which the prices are based does not change after the order has been placed. Costs caused by subsequent changes instigated by the Customer will be charged separately.
d) The Company will send invoices solely by email. By submitting an order the Customer agrees to this form of invoicing.
a) Due to their inherent nature, proofs supplied by the Company shall be accurate for layout and content only and it is understood and accepted that proofs shall not be accurate for colour comparison to the finished Work.
b) All reasonable efforts will be made by the Company to obtain the best possible colour reproduction on the Customer′s Work but variation is inherent in the printing process and it is understood and accepted as reasonable that the Company shall not be required to guarantee an exact match in colour or texture between the Customer′s photograph, transparency, proof, Electronic File, Print Ready File, previously printed matter (whether printed by the Company or by a third party) or any other materials supplied by the Customer and the finished Work. It is accepted and understood that Pantone colours (also known as spot colours) shall not be accurately reproduced due to the inherent nature of our full colour printing process.
3. Payment & Delivery
a) Delivery prices published on the Website are for delivery by the Company to a single address in the Mainland of the United Kingdom excluding Highlands, Islands or Overseas. Split deliveries, alternative delivery methods or schedules and deliveries to other destinations may be available on request and will be subject to additional charges.
b) Delivery of the Work shall be accepted when tendered. If the Customer or other authorised signatory is not present at the agreed delivery address to accept delivery, the Company shall be entitled to charge extra for any subsequent redelivery attempts.
c) Completion and delivery turnaround or lead-times (measured in working days (not including weekends, public holidays) from receipt of cleared or authorised payment and of approval by the Customer in writing of any Proofs) are a guide only and, whilst the Company will make every effort to adhere to proposed timescales, time is not of the essence in any contract with the Customer. In the event that a Customer requests and pays for an upgraded delivery service and the Company fails to deliver within the advertised lead-time, the Company's liability is limited to refunding to the Customer only the surcharge sum paid in respect of the delivery service upgrade.
d) Unless otherwise agreed in writing, (in which case an extra charge may be made), delivery will be to kerbside at the Customer's address and the Customer will make arrangements for off-loading and for any additional transportation to its storage facility.
e) Where the Work is to be delivered in instalments each delivery shall constitute a separate contract and failure by the Company to deliver any one or more of the instalments in accordance with these Terms and Conditions or any claim by the Customer in respect of any one or more of the instalments shall not entitle the Customer to treat the order as a whole as repudiated or cancelled.
f) Payment shall become due and cleared at the Company′s Bank, or authorised by the Bank in the case of Credit Card or Debit Card payment, before commencement of any Work.
4. Materials Supplied Or Specified By The Customer
4.1 Electronic Files And Print Ready Files
a) It is the Customer's responsibility to maintain a copy of any original Electronic File or Print Ready File provided by the Customer.
b) The Company shall not be responsible for checking the accuracy or suitability of supplied input from an Electronic File or Print Ready File.
c) Without prejudice to clause 4.1b, if an Electronic File or Print Ready File is not suitable for outputting on equipment normally adequate for such purposes without adjustment or other corrective action the Company may make a charge for any resulting additional cost incurred or may reject the file without prejudice to his rights to payment for Preliminary Work or Work done/materials purchased.
4.2 Risk And Storage
a) Customer's property and all property supplied to the Company by or on behalf of the Customer shall while it is in the possession of the Company or in transit to or from the Customer are deemed to be at the Customer's risk unless otherwise agreed in writing and the Customer should insure accordingly.
4.3 Finished Goods
a) The risk in the Work and all goods delivered in connection with the Work shall pass to the Customer on delivery and the Customer should insure accordingly.
b) On completion of the Work, the Company will store the Customer′s materials and Work for a maximum of one month, after which time they will be destroyed without further notice.
5. Materials And Equipment Supplied By The Company
a) Metal, film and other materials owned by the Company and used in the production of Intermediates, type, plates, film-setting, negatives, positives, electronic files and other production processes, together with items thereby produced, shall remain the Company's exclusive property.
b) Film, plates, tapes, discs, electronic files or other work will be destroyed immediately after the order is executed unless written arrangements are made to the contrary.
c) The Company shall not be obliged to download any digital data from his equipment or supply the same to the Customer on disc, tape or by any communication link.
a) Advice of damage, delay or loss of goods in transit or of non-delivery must be given in writing to the Company and the carrier within three clear days of delivery (or, in the case of non-delivery, within three days of notification of despatch of the goods) and any claim in respect thereof must be made in writing to the Company and the carrier within seven clear days of delivery (or, in the case of non-delivery, within seven days of notification of despatch). All other claims must be made in writing to the Company within 14 days of delivery. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves that (i) it was not possible to comply with the requirements and (ii) the claim was made as soon as reasonably possible.
b) If the Work is defective so that the Customer may in law reject it, it is the Customer′s responsibility to supply a written account of their reasons for rejecting the Work and provide samples for our inspection within seven days of delivery of the goods, failing which the Customer shall be deemed to have accepted the Work.
a) Insofar as is permitted by law where Work is defective for any reason, including negligence, the Company's liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the Work.
b) Where the Company performs its obligations to rectify defective Work under this condition the Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective Work and the Customer shall not be entitled to any further claim in respect of the Work nor shall the Customer be entitled to repudiate the contract, refuse to pay for the work or cancel further deliveries.
c) The full quantity of defective Work must be returned to the Company before replacement or credits can be issued. If the subject Work is not available to the Company the Company shall hold that the Customer has accepted the Work and no credits or replacement Work will be provided.
d) The Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by delay in completing the Work or for any loss to the Customer arising from delay in transit, whether as a result of the Company's negligence or otherwise.
e) Where the Company offers to replace defective Work the Customer must accept such an offer unless he can show clear cause for refusing so to do. If the Customer opts to have the Work re-done by any third party without reference to the Company the Customer automatically revokes his right to any remedy from the Company, including but not exclusively the right to a credit in respect of Work done by the Company.
f) Where the Work will be forwarded by or on behalf of the Customer to a third party for further processing the Customer will be deemed to have inspected and approved the Work prior to forwarding and the Company shall accept no liability for claims arising subsequent to the third party′s processing.
g) The Company reserves the right to reject any work forwarded to him after initial processing by a third party as soon as is reasonably practicable without processing the work any further. Should the Customer require the Company notwithstanding to continue, then the Company is only obliged to do so after confirmation from the Customer in writing.
h) Nothing in these Terms and Conditions shall exclude the Company's liability for death or personal injury as a result of its negligence.
8. General Lien
a) Without prejudice to other remedies, in respect of all unpaid debts due from the Customer the Company shall have a general lien on all goods and property of or provided by the Customer in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days' notice to dispose of such goods or property as agent for the Customer in such manner and at such price as he thinks fit and to apply the proceeds towards such debts, and shall when accounting to the Customer for any balance remaining be discharged from all liability in respect of such goods or property.
9. Illegal Matter
a) The Company shall not be required to print any matter which in his opinion is or may be of an illegal, offensive, extreme or libellous nature or an infringement of the proprietary or other rights of any third party.
b) The Company shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of the printing by the Company for the Customer of any illegal or unlawful matter including matter which is libellous or infringes copyright, patent, design or any other proprietary or personal rights. The indemnity shall include (without limitation) any amounts paid on a lawyer's advice in settlement of any claim that any matter is libellous or such an infringement.
a) The Customer shall be responsible for obtaining all necessary authorities and consents to reproduce (non-exhaustively) artwork, photographs, copyright text and the like ("Materials") prior to instructing the Company to reproduce the same. The Customer shall indemnify and hold blameless the Company against all demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by the Company infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
b) All design Work commissioned or ordered by the Customer and originated by the Company shall, as to its material elements and as to the copyright or design right in relation to it, belong to the Company.
c) The Customer shall not have any right to reproduce or authorise any other person to reproduce any such design Work in whole or in part or do any act which would, in the absence of written authorisation by the Company, infringe any copyright or design right which may subsist in relation to any such design Work.
d) The Company may, at the request of the Customer, assign the copyright and design right of design Work to the Customer upon payment of the Company′s expenses in relation to such assignment.
11. Suitability of Work Supplied
a) It is the Customers responsibility to ensure that the product ordered from the Company is suitable and the Company shall not be held liable if the Customer orders a product that is unsuitable for its intended use, including (non-exhaustively) incorrect type of paper specified for goods to be post processed through a laser, inkjet or similar printing device, self adhesive or label products which have special requirements such as to be removable and products that will be used in connection with food or food packaging. The Company will take all reasonable steps to assist the Customer in specifying the correct product if the Customer so requests.
12. Force Majeure
a) The Company shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his reasonable control including (without limiting the foregoing): Act of God; legislation; war; fire; flood; drought; inadequacy or unsuitability of any instructions, Electronic File, Print Ready File or other data or materials supplied by the Customer; failure of power or heating supply; lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute; or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Customer may by written notice to the Company elect to terminate the contract and pay for Work done and materials used, but subject thereto shall otherwise accept delivery when available.
a) These Terms and Conditions and all other express and implied terms of the contract shall be governed and construed in accordance with the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales.
a) All specifications and notices relied on by either Party and all variations to this agreement must be in writing and include a duly authorised signature.
15. Variation to Terms and Conditions
a) These Terms and Conditions may be amended from time to time. The latest version of these Terms and Conditions may be accessed via the Website or requested in writing.
a) Nothing in these Terms and Conditions shall affect the rights of Consumers.
b) Due to the bespoke made-to-order nature of printed matter the Customer shall not be entitled to a "cooling off" period to cancel the Work ordered. However, if the Customer cancels any contract the Company shall only charge the Customer for any materials purchased for the contract and Preliminary Work or Work already undertaken up to the time of cancellation.
a) All clauses and sub-clauses of this Agreement are severable and if any clause or identifiable part thereof is held to be unenforceable by any court of competent jurisdiction then such enforceability shall not affect the enforceability of the remaining provisions or identifiable parts thereof in these Terms and Conditions.
a) "Company" means Asterisk Creative Consultants Ltd trading as StressFreePrint.co.uk registered in England number 2912817 who provides the goods or services under these Terms and Conditions.
b) "Customer" means the party contracting with the Company to acquire the goods and services supplied under these Terms and Conditions.
c) "Website" means the Website(s) owned and operated by the Company: www.StressFreePrint.co.uk
d) "Work" means all goods (by way of intermediate or finished product) and services supplied by the Company to the Customer.
e) "Intermediates" means all products produced during the manufacturing process including non-exhaustively discs, film, plates, and intellectual property.
f) "Preliminary Work" means all work done in the concept and preparatory stages (including non-exhaustively design, artwork, proofs, colour matching).
g) "Electronic File" means any text, illustration or other matter supplied or produced by either Party in digitised form on disc, by email, modem, internet, FTP, ISDN or any other communication link.
h) "Print Ready File" means artwork supplied by the Customer ready for plate making and production, without further keyboard intervention by the Company, in digitised form on disc, by email, modem, internet, FTP, ISDN or any other communication link.
i) "Insolvency" means the Customer is in a position where it is unable to pay its debts or has a winding up petition issued against it or has a receiver, administrator or administrative receiver appointed to it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him.
The above Terms and Conditions constitute the entire Agreement between the Customer and the Company and supersede any previous agreements, warranties, representations, undertakings or understandings between the parties and may not be varied except in writing.